TERMS & CONDITIONS OF BUSINESS
Team Valley Marketing Limited
Last updated 11th December 2025
1. Company Information
Team Valley Marketing Limited
Company Number: 12967754
Registered Address: 3 Octavian Way, Team Valley Trading Estate, Gateshead, Tyne and Wear, NE11 0HZ
Email: marketing@teamvalleygroup.co.uk
Phone: 0191 491 1525
2. Definitions
In these Terms & Conditions:
- “Company” means Team Valley Marketing Limited.
- “Client” means the person, business, or organisation commissioning the Services.
- “Services” means any marketing, social media support, content creation, branding, consultancy, design, training, advertising, or retainer services provided by the Company.
- “Contract” means the agreement between the Company and the Client, including these Terms and any proposal or quotation.
- “Electronic Files” means all digital files, text, images, documents, logos, data, or content supplied by the Client.
- “Client Content” means all content, materials, images, video, music, logos, graphics, text, or other intellectual property supplied by the Client to the Company.
- “Platform” means any third-party website, service, or software used as part of the Services, including (but not limited to) Facebook, Instagram, LinkedIn, X (Twitter), TikTok, Google, YouTube, Adobe, Meta Business Suite, or similar.
Scope of Agreement
3.1 These Terms apply to all Services provided by the Company unless expressly varied in writing.
3.2 Acceptance of a quotation, proposal, or commissioning of Services constitutes acceptance of these Terms.
3.3 The Company’s Privacy Policy forms part of this Contract and is available at: https://teamvalleygroup.co.uk/privacy-policy/
Quotes and Pricing
4.1 Quotes are based on information provided by the Client and remain valid for 30 days unless otherwise stated.
4.2 Prices may change where the scope changes, additional work is requested, or new information is provided.
4.3 VAT is chargeable on all invoices at the prevailing rate.
4.4 Preliminary or exploratory work requested by the Client may be charged separately.
4.5 Time estimates are indicative only and are not binding.
Preliminary and Additional Work
5.1 Work carried out at the Client’s request, including consultancy, revisions,additional concepts, meetings, or extra rounds of amendments, may be charged as additional work.
5.2 Additional work includes delays caused by incomplete or inaccurate information provided by the Client.
5.3 The Company will advise the Client where additional costs may arise.
Client Responsibilities and Content Warranties
6.1 The Client must supply all necessary materials, content, imagery, brand assets, passwords, approvals, instructions, and information to enable the Company to deliver the Services.
6.2 The Client is responsible for ensuring all Electronic Files provided are accurate, complete, and free from defects.
6.3 The Client must retain copies of all files supplied. The Company is not liable for loss or corruption of files unless negligence is proven.
6.4 Client Content Warranties and Indemnity
6.4.1 The Client warrants that any Client Content is either owned by the Client, or used with all necessary licences, permissions, or consents.
6.4.2 The Client warrants that use of Client Content by the Company as part of the Services will not infringe the rights of any third party, including copyright, trademark, or privacy rights.
6.4.3 The Client indemnifies the Company against all claims, costs, damages, or liabilities arising from the Client’s breach of these warranties, including any claims by third parties relating to infringement, misuse, or unlawful content.
6.4.4 The Company may refuse to use any Client Content it reasonably believes may be unlawful, infringing, or inappropriate, without liability.
6.5 The Client must ensure compliance with all Platform terms of service.
6.6 Delays caused by the Client will extend any deadlines without penalty to the Company.
Proofs, Drafts, and Approvals
7.1 Proofs, drafts, or previews may be supplied for approval.
7.2 The Company is not liable for errors in work approved by the Client.
7.3 Changes requested after approval may incur additional charges.
7.4 If the Client fails to provide timely approval, delays shall not constitute breach by the Company.
Social Media and Platform-Specific Protection
8.1 The Company is not responsible for: platform outages, downtime, bugs, or technical failures; algorithm changes affecting reach or engagement; removal, rejection, blocking, or restriction of posts, ads, or accounts; penalties, ranking drops, or shadow-banning; performance fluctuations caused by Platforms; actions taken by third-party users; account security, password loss, or unauthorised access.
8.2 The Company does not guarantee: engagement, reach, impressions, leads, conversions, follower growth, or sales; approval of campaigns, ads, or content by Platforms.
8.3 The Client remains responsible for ensuring their own accounts are in good standing.
8.4 The Company will use reasonable skill and care but cannot guarantee Platform compliance due to ever-changing rules.
Delivery and Risk
9.1 Risk in all work passes to the Client once delivered, posted, or supplied digitally.
9.2 The Company is not liable for delays caused by third parties, Platforms, or the Client.
9.3 Expedited services may attract additional charges.
Intellectual Property
10.1 Unless explicitly transferred in writing, all intellectual property created by the Companyremains the property of the Company until full payment is received.
10.2 Upon full payment, the Client receives a licence to use the final delivered materials for their business purposes.
10.3 The Company may use completed work for self-promotion unless the Client requests otherwise in writing.
Liability
11.1 The Company shall not be liable for indirect, consequential, financial, or third-party losses, including loss of profits, revenue, data, opportunity, goodwill, or reputational damage.
11.2 The Company is not liable for losses arising from Platform behaviour, restrictions, removals, or changes (see Clause 8).
11.3 Where work is defective, liability is limited to rectification at the Company’s discretion.
11.4 Rectification constitutes full settlement. The Client may not repudiate the Contract or withhold payment.
11.5 The Company’s total liability is limited to the fees paid for the specific Service giving rise to the claim.
11.6 Nothing excludes liability for death or personal injury caused by negligence.
Client Property
12.1 Client property held by the Company is at the Client’s risk; Clients should insure accordingly.
12.2 The Company may charge for storing Client materials held before or after completion.
Payment Terms
13.1 Unless otherwise agreed, invoices are due within 30 days.
13.2 Retainer payments must be made monthly in advance.
13.3 Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.
13.4 The Company may suspend work where payment is late.
Retainers and Ongoing Services
14.1 Retainers run month-to-month unless a minimum term is agreed.
14.2 Either party may terminate a retainer with 30 days’ written notice following an initial three-month period, unless otherwise stated.
14.3 Work unused within a retainer month does not roll over unless agreed in writing.
14.4 The Company is not responsible for retainer under-use due to the Client’s failure to provide materials or approvals.
Insolvency
15.1 If the Client becomes insolvent, unable to pay debts, or enters administration, the Company may: cease all further work; invoice for all work completed to date; require immediate payment.
15.2 Unpaid invoices become immediately due.
Lien
16.1 The Company mayretain all Client materials, files, and work in progress until all outstanding invoices are paid.
Force Majeure
17.1 The Company is not liable for delays or failures caused by events beyond its reasonable control, including Platform failures, natural disasters, strikes, supply issues, or technical outages.
Data Protection and GDPR
18.1 The Company processes personal data on behalf of the Clientin accordance with UK GDPR and its Privacy Policy: https://teamvalleygroup.co.uk/privacy-policy/.
18.2 The Client warrants that any personal data supplied to the Company has been collected, stored, and shared in compliance with applicable data protection laws, and that the Client has obtained all necessary consents or has another lawful basis to provide such data for the Services.
18.3 Where the Company processes personal data on behalf of the Client, it shall: process the data only for the purposes of providing the Services; implement appropriate technical and organisational measures to protect the data; notify the Client promptly of any personal data breach; ensure that any sub-processors used comply with equivalent data protection obligations; acknowledge that some data may be processed, stored, or transmitted outside the UK or EEA by third-party platforms, in compliance with UK GDPR.
18.4 The Client shall indemnify the Company against all claims, fines, losses, or liabilities arising from the Client’s breach of data protection law or instructions that cause the Company to act unlawfully.
18.5 The Client remains the controller of all personal data supplied to the Company and is responsible for ensuring individuals’ rights can be exercised.
Severability
19.1 If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Governing Law
20.1 These Terms are governed by the laws of England and Wales.
20.2 Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
TERMS & CONDITIONS OF BUSINESS
Team Valley Printers Limited
Last updated 11th December 2025.
1. Company Information
Team Valley Printers Limited
Company Number: 07055099
Registered Address: 3 Octavian Way, Team Valley Trading Estate, Gateshead, Tyne and Wear, NE11 0HZ
Email: info@teamvalleygroup.co.uk
Phone: 0191 491 1525
2. Definitions
“Company” means Team Valley Printers Limited.
“Customer” means any individual, firm, organisation or company placing an order with the Company.
“Goods” means all products and services supplied by the Company, including design, print, signage, digital files and promotional merchandise.
“Contract” means any agreement between the Company and the Customer for the supply of Goods or services.
“Appendices”
Any services provided by the Company may be subject to additional terms as set out in the relevant appendices to these Terms and Conditions. For the avoidance of doubt:
Appendix A sets out additional terms applicable to Signage Installation services.
Appendix B sets out additional terms applicable to Vehicle Graphics services.
By placing an order or engaging the Company for these services, the Client acknowledges and agrees that the relevant Appendix forms part of the contract and is legally binding.
3. Estimates and Price Variation
3.1 Estimates are based on the Company’s current costs of production and, unless otherwise agreed in writing, are subject to amendment on or after acceptance to meet any rise or fall in such costs.
3.2 All estimates are valid for 30 days from the date of submission.
3.3. Estimates are based on the information provided by the Customer, including but not limited to detail on quantities, structure, scope and functionality. Where the Customer requests changes to specifications, quantities, materials, artwork, delivery methods or timescales, the Company may amend the price accordingly.
3.4 Any stated timescale is reliant upon the client providing all required information/copy/images within the time set out at project initiation and responding promptly to requests for proof approval or for further information.
4. Tax
The Company reserves the right to charge any applicable VAT or other taxes due, whether or not they were included on the estimate or invoice.
5. Preliminary and Additional Work
5.1 All preliminary, experimental or additional work carried out at the Customer’s request shall be charged unless previously agreed by the Company in writing.
5.2 A charge may be made where copy, artwork, images or instructions supplied by the Customer are unclear, incomplete, or require additional processing.
6. Electronic Files
6.1 The Customer is responsible for retaining copies of all original electronic files supplied.
6.2 The Company shall not be responsible for checking the accuracy of any supplied files unless agreed in writing.
6.3 If a supplied electronic file is unsuitable for production without adjustment, the Company may charge for any additional costs required to correct or modify it.
6.4 Supply of incorrect/unsuitable files may affect timescales.
7. Proofs
7.1 Digital proofs will be supplied for Customer approval. If hardcopy proofs are required, The Company reserves the right to make an additional charge for this service. The Company accepts no responsibility for errors not corrected by the Customer.
7.2 Customer alterations and additional proofs may be charged.
7.3 Where style, type or layout is left to the Company’s judgement, changes requested by the Customer may be charged.
7.4 If the Customer chooses not to proceed with the printing stage for any reason, the Company reserves the right to invoice for:
- all artwork or design time spent;
- all proofs produced;
- any third-party costs incurred;
- administration and setup time reasonably required to prepare the work.
8. Colour Variation
8.1 Reasonable variation between proofs and final production is acceptable due to differences in equipment, materials, presses, and ink absorption, unless otherwise agreed in writing by the Company. For better accuracy the Customer should provide the Company with the correct Pantone reference numbers or a colour matched hardcopy proof.
8.2 Variations in colour accuracy and calibration of device screens/monitors means that digital proofs should not be considered as an accurate representation of how colours will reproduce.
Variations in Quantity
Every endeavour will be made to deliver the correct quantity ordered. However;
9.1 Print: The Company reserves the right to deliver plus or minus 5% for single-colour work and 10% for multi-colour work (4% and 8% respectively for quantities over 50,000).
9.2 Corporate Gifts & Promotional Merchandise: The Company may supply approximately 5% over or under the ordered quantity.
9.3 The Customer will be charged for the actual quantity supplied.
10. Delivery and Payment
10.1 All orders are on a pro-forma basis and to be paid for prior to production unless otherwise agreed.
10.2 Delivery is deemed to occur when Goods are tendered at the Customer’s address or when notice is given that work is complete.
10.3 It is assumed that all orders will be collected. If this is not the case, a delivery charge will be included on the Estimate. Deliveries to alternative addresses or, including but not restricted to, those in the Scottish Highlands and Islands may incur additional charges and longer delivery times.
10.4 Expedited delivery or urgent work may incur extra costs.
10.5 Where work is suspended or delayed due to Customer default for 30 calendar days, the Company may charge for all completed work, materials ordered, and any additional costs including storage.
11. Ownership and Risk
11.1 Risk of the Goods passes to the Customer upon notification of completion/delivery.
11.2 Ownership remains with the Company until payment in full is received for all outstanding sums.
11.3 If the Customer sells Goods not yet paid for, they shall hold the proceeds in trust for the Company.
12. Claims
12.1 Claims for damage, loss or delay must be made in writing to both the Company and the carrier within:
- 3 days of delivery, or
- for non-delivery ( e.g. goods notified as complete and to be collected), within 28 days of despatch notification.
12.2 All other claims must be made within 28 days of delivery.
12.3 The Company shall not be liable for claims where these requirements are not met, unless the Customer proves it was impossible to comply and notification was given as soon as reasonably possible.
13. Liability
13.1 The Company shall not be liable for indirect or third-party losses, or losses caused to the Customer, caused by delay or failure to complete work, whether due to negligence, loss or delay in transit or otherwise.
13.2 Where work is defective for any reason, the Company’s liability is limited to rectification.
13.3 Rectification of defective work constitutes full settlement, and the Customer may not repudiate the Contract or withhold payment.
13.4 Nothing excludes liability for death or personal injury caused by the Company’s negligence.
13.5 In any event, no claim against the Company shall be brought unless you have notified the Company of the claim within six months of the issue arising.
13.6 All intellectual property rights in any artwork, designs, layouts, or materials created by the Company shall remain the property of the Company until full payment has been received, at which point ownership shall pass to the Client unless otherwise agreed in writing.
13.7 The Company shall not be required to verify the ownership, licensing, or legal status of any artwork, images, logos, text, trademarks, or other materials supplied by or on behalf of the Client.
13.8 By supplying any materials or authorising the reproduction of any content, the Client expressly warrants and represents that they are the legal owner of such materials or that they hold all necessary licences, permissions, consents, and approvals required for their reproduction, distribution, and use.
13.9 The Company shall be entitled to rely entirely on the Client’s instructions and warranties and shall not be liable for any infringement of copyright, trademark, design right, moral right, or any other intellectual property or proprietary right arising from the reproduction or use of materials supplied or approved by the Client.
13.10 Where the Company reproduces or uses any materials in good faith reliance on the Client’s instructions, approvals, or representations, the Client accepts full responsibility for any resulting infringement or alleged infringement.
13.11 The Client shall fully indemnify, defend, and hold harmless the Company, its directors, employees, and agents against all claims, demands, losses, damages, liabilities, costs, expenses, penalties, and legal fees (including reasonable legal costs) arising directly or indirectly from:
- any breach of intellectual property rights;
- any claim by a third party alleging unauthorised use of copyrighted or licensed material;
- any misrepresentation by the Client regarding ownership or licensing rights;
- any instructions given by the Client to reproduce protected or restricted material.
13.14 This indemnity shall survive termination or completion of the Contract and shall apply whether or not the Company was aware, or ought reasonably to have been aware, of any alleged infringement.
14. Standing Material
14.1 All materials (including cutting forms, foil blocks and the like) used by the Company remain the Company’s property unless supplied by the Customer.
14.2 Such materials may be destroyed immediately after the order is completed unless otherwise agreed. Storage may incur charges.
14.3 The Company is not required to download or supply digital data to the Customer unless agreed in writing between the Company and the Customer.
14.4 Stock images used in any design/artwork remain the property of The Company and cannot be released to The Customer for their own use.
15. Customer’s Property
15.1 Customer property while in the Company’s possession or in transit is at the Customer’s risk; Customers should insure accordingly.
15.2 The Company may charge for storage of property left before receipt of the order or after completion of the work.
16. Materials Supplied by the Customer
16.1 The Company may reject materials supplied by the Customer if unsuitable. Additional costs due to unsuitable materials may be charged.
16.2 The Company accepts no responsibility for imperfect results due to defects or unsuitability in Customer-supplied materials.
16.3 Customer-supplied materials must be adequate to cover normal production spoilage.
17. Insolvency
If the Customer ceases to pay its debts in the ordinary course of business or cannot pay its debts as they become due or is deemed to be unable to pay its debts or have a winding-up petition issued against it or being a person who commits an act of bankruptcy or has a bankruptcy petition issued against him, the Company without prejudice to other remedies shall:
17.1 Have the right not to proceed further with the contract or any other work for the Customer
17.2 Be entitled to charge for work already carried out (whether completed or not) and materials purchased for the Customer. Such charge to be an immediate debt due to the Customer and unpaid invoices shall become immediately due for payment.
18. General Lien
The Company has a general lien over all Customer property in its possession for unpaid debts. After 14 days’ notice, the Company may dispose of such goods and apply proceeds against outstanding amounts.
19. Illegal or Unacceptable Matter
19.1 The Company is not required to produce any material it considers illegal, libellous, or is infringing third-party rights.
19.2 The Customer shall indemnify the Company against all loss, damages, claims and other expenses without limitation arising from such content.
20. Force Majeure
20.1 The Company shall not be liable for failure to fulfil obligations caused by circumstances beyond its reasonable control, including but not limited to: Act of God, war, fire, flood, labour disputes, power failure, equipment breakdown, unsuitability of any instructions, strike or other actions taken by the Company’s employees, the provision of illegal or unsuitable matter (see Clause 19), or inability to procure materials.
20.2 During such events, the Customer may terminate the Contract by written notice and shall pay for all work completed and materials used.
21. Data Protection
21.1 The Company will process personal data in accordance with applicable data protection law, including the UK GDPR.
21.2 The Company processes personal data in accordance with its Privacy Policy, available at:
https://teamvalleygroup.co.uk/privacy-policy/
22. Law
These Terms and all other express and implied terms of the Contract shall be governed and interpreted in accordance with the laws of England and Wales.
Appendix A – Signage Installation Terms
- Scope
These terms apply in addition to the main Terms and Conditions of Team Valley Printers Limited (the “Company”) and cover all external signage installation services. - Site Access and Readiness
The Customer is responsible for ensuring that the installation site is safe, accessible, and prepared for installation. This includes obtaining any necessary permits, landlord approvals, or regulatory permissions. Delays caused by site unpreparedness may incur additional fees, including waiting time or rescheduling charges. - Structural Integrity and Hidden Issues
The Customer warrants that the walls, structures, or surfaces where the signage is to be installed are structurally sound and free from hidden obstacles (e.g., pipes, cables). The Company shall exercise reasonable care during installation but will not be liable for damage to undisclosed or hidden structures. - Environmental and Safety Conditions
Installation may be paused or aborted due to adverse weather, unsafe conditions, or factors outside the Company’s control. Rescheduling will occur at the earliest mutual convenience. - Artwork and Proofing
The Customer is responsible for the accuracy of all artwork, text, and proofs. Any errors or omissions identified post-approval are the Client’s responsibility. If signage production proceeds and the Customer does not continue with installation, artwork/design costs will be charged in full. Colour matching may vary due to materials and substrate limitations; perfect matching cannot be guaranteed without a specific colour-matching agreement. - Liability and Warranty
- The Company shall not be liable for indirect, consequential, or third-party losses arising from signage installation.
- Where work is defective, the Company’s liability is limited to rectification of the defective work. Rectification constitutes full settlement, and the Customer may not repudiate the contract or withhold payment.
- The Company’s liability does not extend to damage caused by the Customer’s misuse, environmental factors, or pre-existing structural defects.
- Payment and Title
Ownership of signage remains with the Company until full payment is received (Retention of Title). Delayed payment may incur statutory interest, and the Company reserves the right to recover goods from the site if payment is not made. - Force Majeure
The Company is not liable for delays or failure to perform caused by events beyond its reasonable control, including extreme weather, natural disasters, or regulatory restrictions.
Appendix B – Vehicle Graphics Terms
- Scope
These terms apply in addition to the main Terms and Conditions of Team Valley Printers Limited and cover all vehicle graphics application, removal, and associated services. - Vehicle Preparation
The Customer must present the vehicle in a clean condition, free from dirt, wax, or residue. Additional cleaning required before application may incur a fee. - Existing Damage and Paint Condition
The Customer warrants to disclose any pre-existing damage. The Company shall perform visual checks and note any visible issues but is not liable for damage to flaking, poorly bonded, or non-OEM paint during application or removal. - Curing and Post-Application Care
The Customer acknowledges that cured graphics may require 24 – 48 hours to set, during which washing or exposure to extreme conditions may damage the graphics. The Company is not liable for damages resulting from failure to follow these instructions. - Artwork and Proofing
The Customer is responsible for the accuracy of all artwork, text, and proofs. The Company shall not check or correct supplied artwork unless explicitly agreed in writing. Any errors post-approval are the Customer’s responsibility, and re-application will be charged in full. - Liability and Warranty
- The Company shall not be liable for indirect, consequential, or third-party losses arising from vehicle graphics services.
- The Company’s liability for defective work is limited to rectification. Rectification constitutes full settlement; the Customer may not repudiate the contract or withhold payment.
- The Company is not responsible for colour variation, fading, or damage resulting from pre-existing paint conditions, environmental exposure, or third-party modifications.
- The Company is not liable for damages arising from the policies or restrictions of social media platforms where vehicle graphics images may be shared or displayed.
- Payment and Title
Ownership of graphics or associated materials remains with the Company until full payment is received. Late payments may incur statutory interest, and the Company reserves the right to remove goods from the Customer’s premises if payment is not made. - Force Majeure
The Company is not liable for delays or failure to perform caused by events beyond its reasonable control, including accidents, extreme weather, or government restrictions.
TERMS & CONDITIONS OF BUSINESS
Team Valley Web Limited
Last updated 11th December 2025.
1. Company Information
Team Valley Web Limited
Company Number: 08550553
Registered Address: 3 Octavian Way, Team Valley Trading Estate, Gateshead, Tyne and Wear, NE11 0HZ
Email: support@teamvalleyweb.co.uk
Phone: 0191 491 1525
2. Definitions
2.1 In these Terms and Conditions:
“Company”, “we”, “us” means Team Valley Web Limited.
“Client”, “you”, “your” means the individual or organisation purchasing Services from the Company.
“Services” means any web design, development, hosting, domain registration, content management, eCommerce setup, or related services supplied by the Company.
“Contract” means the agreement between the Company and the Client for the provision of Services.
3. Your Status
3.1 By placing an order with the Company, you warrant that you are legally capable of entering into binding contracts.
3.2 If acting on behalf of a business, you warrant that you have the authority to bind that business.
4. Placing an Order
4.1 Information provided when placing an order must be complete and accurate.
4.2 The Company may block access to Services if information is inaccurate or misleading.
5. Formation of the Contract
5.1 An order constitutes an offer to purchase Services and is subject to acceptance by the Company.
5.2 The Contract relates only to Services confirmed in the Acceptance Confirmation. Additional Services require a separate confirmation.
6. The Company’s Status and Links to Third Parties
6.1 The Company may provide links to third-party websites for convenience only.
6.2 The Company disclaims responsibility for the quality, availability, or suitability of third-party products or services.
7. Consumer Rights (Modernised)
7.1 If you are a consumer (not acting for business purposes), you have a 14-calendar day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7.2 By placing an order, you agree that the Company may begin supply of Services before the end of this period for digital services. In such cases, cancellation rights are lost once Services have started with your consent.
7.3 Refunds for cancelled Services will be made within 14 days of cancellation, subject to any work already performed.
8. Limited Money Back Guarantee
8.1 Hosting Services may be cancelled within 30 days of Acceptance Confirmation for a full refund.
8.2 Other Services, including web design, development, domain registration, SSL certificates, and dedicated hosting, are not cancellable once work has commenced.
9. Quality of Services
9.1 The Company will provide Services with reasonable care and skill.
9.2 Any defects must be notified in writing, and the Company must be given a reasonable opportunity to remedy them.
9.3 The Company is not liable for problems caused by misuse, unauthorised alterations, or failure to follow instructions.
9.4 Remedies for breach are limited to remedial work or pro-rata refunds.
9.5 The Company may modify Services without notice, provided performance is not adversely affected.
10. Access to Services
10.1 The Client is responsible for ensuring access to Services and that all users comply with these Terms.
11. Hosting Services
11.1 The Company will use reasonable endeavours to maintain 99% uptime but does not guarantee uninterrupted access.
11.2 No service credits are payable for downtime.
11.3 The Client acknowledges that hosting involves technical risks outside the Company’s control, including network outages or third-party provider issues.
12. IP Addresses
12.1 Any IP address allocated is part of the Hosting Service and is not portable or transferable.
12.2 Upon termination, the Client has no rights to allocated IP addresses.
13. Back-Up of Material
13.1 The Client is responsible for maintaining backups of all content uploaded to the Company’s servers.
13.2 The Company will use reasonable efforts to restore data from backups but is not liable for any loss or damage.
14. Hosting Service Usage Limitations
14.1 Services may be suspended if bandwidth or processing limits are exceeded.
14.2 Services must be used in accordance with the Company’s acceptable use policy.
14.3 Breaches may result in termination or suspension of Services.
15. Support
15.1 Support requests must be submitted via support@teamvalleyweb.co.uk or 0191 491 1525.
15.2 Support is provided Monday to Friday, 9:30–16:30 GMT, excluding public holidays.
16. Domain Names
16.1 The Company will use reasonable endeavours to register requested domain names.
16.2 The Company is not liable if registration is refused, suspended, or revoked.
16.3 The Client must comply with relevant registry terms.
16.4 Domains are only registered once the Client appears as the registrant in the “whois” database.
16.5 The Company may require replacement domains if registration is refused or in bad faith.
16.6 The Client warrants ownership or authority over any trademark or domain name requested.
16.7 Registration and renewal charges are payable annually. We will notify you of the current charge.
16.8 DNS changes must be requested via authorised email. The Company is not liable for service loss caused by DNS changes.
16.9 The Client must retain copies of all files, data, and emails prior to domain transfer.
16.10 Automatic renewal is authorised unless the Client cancels in writing.
16.11 Clients must follow Nominet terms for .UK domains.
16.12 Domain transfers out are free; the Client is responsible for data backups.
17. Website Content
17.1 The Client is responsible for all content uploaded, including permissions and licences.
17.2 The Client must test software before launch; post-launch bug fixes may incur additional charges.
17.3 Hosting commences after development and bug testing.
17.4 Responsibilities for eCommerce and content management are set out, including product, pricing, and plugin management.
17.5 The Client is responsible for usernames and passwords; unauthorised access losses are the Client’s responsibility.
17.6 Monthly support is limited to 30 minutes per month; additional work is chargeable.
17.7 Third-party hosting backups and restoration are not included unless requested.
17.8 The Company is not responsible for damage caused by third-party contractors.
18. Client Responsibilities – Website Design and Development
18.1 The Client shall provide content, login credentials, and specifications timely and accurately.
18.2 The Client shall review and approve proofs, test software, and ensure third-party integrations are compliant.
18.3 Delays caused by the Client may result in timeline adjustments, additional charges, and liability for errors.
18.4 The Company is not liable for errors, omissions, or delays caused by the Client.
19. Data Protection, GDPR and Cybersecurity
19.1 Each party shall comply with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.
19.2 For the purposes of data protection law:
(a) the Client acts as Data Controller;
(b) the Company acts as Data Processor only to the extent required to provide the Services.
19.3 The Client warrants that it has all lawful bases, notices, policies, and consents required to process personal data.
19.4 The Company is not responsible for determining the purposes or legal basis of any personal data processed via the Client’s systems, websites, or platforms.
19.5 The Company shall implement reasonable technical and organisational measures to safeguard personal data.
19.6 The Client acknowledges that no digital system can be guaranteed to be fully secure.
19.7 The Company shall not be liable for data breaches arising from Client systems, third-party platforms, credentials, or end-user actions.
19.8 The Company shall not be liable for reputational damage, regulatory investigations, fines, loss of goodwill, or indirect losses arising from any data breach, except where caused directly by the Company’s proven negligence.
19.9 The Client shall indemnify the Company against all claims arising from the Client’s breach of data protection law.
20. Intellectual Property
20.1 Client Content remains the Client’s property.
20.2 The Client grants the Company a licence to use Client Content for Service delivery.
20.3 The Client indemnifies the Company against infringement claims relating to Client Content.
21. Intellectual Property Rights
21.1 The Client retains rights to their content and grants the Company a licence to use it for Service provision.
21.2 The Client indemnifies the Company against infringement claims arising from content.
21.3 The Company will defend claims arising from its Services but not third-party content.
22. Liability
22.1 The Company is not liable for indirect, third-party, or consequential losses, including loss of profits, revenue, data, software, goodwill, reputational damage or management time.
22.2 Maximum liability is limited to 100% of fees paid in the prior 12 months.
22.3 Liability is not excluded for death, personal injury, fraud, or matters which cannot legally be excluded.
23. Client Content and Third-Party Uploads
23.1 The Client acknowledges and agrees that the Company has no control over content, data, Material, text, images, video, links, comments, uploads, or files (collectively “Client Content”) that the Client or any third party provides, uploads to, or publishes on the Client’s website.
23.2 The Company shall not be liable for any Client Content, including but not limited to content that may:
- infringe any third party’s intellectual property rights (including copyright, trademark, design rights or database rights);
- be defamatory, obscene, offensive, harmful, abusive, hateful, or unlawful;
- violate any applicable laws, regulations, codes of practice, or industry guidelines;
- result in claims, demands, fines, or legal actions by third parties.
23.3 The Client is solely responsible for all Client Content and for ensuring that such content complies with applicable law and third-party rights. The Client warrants that they have all necessary rights, permissions, and licences to publish, display, or otherwise make available any Client Content on their website.
23.4 The Company expressly disclaims any obligation to monitor, review, pre-screen, approve, or verify Client Content, including content uploaded by the Client, users of the Client’s website, or any third party.
23.5 The Client shall fully indemnify, defend, and hold harmless the Company, its officers, employees, agents, affiliates, successors, and assigns from and against all liabilities, losses, damages, claims, costs, and expenses (including legal fees) arising directly or indirectly from:
- any Client Content that is wrongful, infringing, defamatory, or unlawful;
- any claim asserted by a third party arising out of Client Content;
- any breach by the Client of the warranties set out in this section.
23.6 This indemnity shall survive termination or expiry of the Contract and shall apply even if the Company did not know, or could not reasonably have known, of the existence of the relevant Client Content.
24. Duration and Cancellation
24.1 Services commence on acceptance of the Contract and continue for the minimum term or monthly thereafter.
24.2 Notice of cancellation must be given in writing; refunds are pro-rata where applicable.
24.3 The Company may terminate for breach, with 7 days’ notice, or suspend Services at its discretion.
25. Payment & Late Fees
25.1 All fees are due within the period stated in the invoice.
25.2 Overdue payments incur interest at 4% per annum above the Bank of England base rate, calculated daily from the due date until payment in full.
25.3 The Company may suspend Services for non-payment until the account is settled.
26. Goods and Services Ownership
26.1 Services and goods remain the Company’s property until full payment is received.
27. Deletion of Data
27.1 Upon cancellation, all hosted data is permanently deleted. The Client must retain copies prior to cancellation.
28. Additional Terms
28.1 Specific offers may include additional terms notified at the point of order.
29. Written Communications
29.1 Electronic communications are accepted as legally valid for contract purposes.
30. Notices
30.1 Notices to the Company must be sent via support@teamvalleyweb.co.uk.
30.2 Notices from the Company may be sent to the Client’s registered email or postal address.
31. Third Party Rights and Transfer
31.1 The Contract does not confer rights under the Contracts (Rights of Third Parties) Act 1999.
31.2 Rights and obligations may be assigned or subcontracted by the Company; Client consent is required for assignment by the Client.
32. Force Majeure
32.1 The Company is not liable for failures caused by events outside reasonable control, including misuse, strikes, civil commotion, terrorism, fire, natural disaster, or legislation.
33. Waiver
33.1 Failure to enforce a right does not constitute waiver.
34. Severability
34.1 Invalid provisions are severable without affecting remaining terms.
35. Entire Agreement
35.1 These Terms constitute the entire agreement.
36. Variation
36.1 The Company may revise these Terms to reflect legal or market changes.
37. Law and Jurisdiction
37.1 Contracts are governed by English law. Disputes fall under the exclusive jurisdiction of the courts of England and Wales.